And then it was dark...
For the past 2 days, SL has been a bit... hard to reach. Due to the overwhelming popularity of SL (philip pegged last month's growth alone at 5000 new accounts), the login servers are a bit, shall we say "jammed to the hilt".
On top of that, because the Lindens apparently have little idea how human nature works, they didn't place hard enough limits on certain parts of the user experience in their design specs. Namely, inventory size and outbound emails.
So, we come to a head; three problems causing a ruckus all at once. The login server is overloaded at peak hours, exacerbated by people frantically jamming the "login" button over and over again. The inventory asset server is nearly on fire, because people are natural packrats (some folks have reported having 18,000 objects in their inventory... christ almighty. I thought I was bad with 3500...). And, due to email being the only reliable way to get outside data in and out of SL, the linden lab email server is being hit several hundred times a SECOND.
Christ.
Yeah, so it's bad.
So of course the illiterate teeming millions crawl out of their bling piles and post illegible scrawls on the bathroom wall that IS... the SL general forum.
Dozens of misunderstanding, mis-learned, and misanthropic individuals hocked the proverbial loogie onto many a Linden in the last 48 hours, demanding a systematic and complete fix by yesterday, or By God, they were gonna tier down.
Nevermind that the forum regulars tried to explain what the issues were... they didn't care. They had netsex and thong contests to attend to. Their businesses were "losing money"...
Let's backtrack a bit here.
If your business is losing money in any other way, shape or form other than land tier, then you are DOING IT WRONG. SL has no inherent expenses. You don't need hourly employees for most things, so why are you paying them by the hour? Why are you losing money? Linden Labs is not responsible for your poor business acumen.
Anyways.
People were upset. Perhaps understandably so, but what struck the wrong chord in me was the absolute asshole, flippant attitude they presented their cases in. OMGWTFBBQ FIX IT OR I QUIT was the general tone of most of it. Worse yet, they got pissed when people told them to can it.
I saw so many threads of people, many apparently not hearing of such English wonders such as the period or capital letters, spouting off at things they simply didn't understand or want to grasp. It was a puke bucket full of verbage that should not have been uttered.
The last 48 hours really shined a big fucking spotlight on some of the morons that play this game. Yes, I'm talking to you. The ones that fail to realize that the Lindens are human beings, not demi-gods, they are not explicitly trying to fuck you over. They are doing their job, they love SL, and they try to be nice to the community.
Stop biting their heads off. Your netseks can wait. The future growth and prosperity of The Grid is more important than your bling, your petty relationships, and your casino habit.
That is my rant for the night... signing off.
LF
On top of that, because the Lindens apparently have little idea how human nature works, they didn't place hard enough limits on certain parts of the user experience in their design specs. Namely, inventory size and outbound emails.
So, we come to a head; three problems causing a ruckus all at once. The login server is overloaded at peak hours, exacerbated by people frantically jamming the "login" button over and over again. The inventory asset server is nearly on fire, because people are natural packrats (some folks have reported having 18,000 objects in their inventory... christ almighty. I thought I was bad with 3500...). And, due to email being the only reliable way to get outside data in and out of SL, the linden lab email server is being hit several hundred times a SECOND.
Christ.
Yeah, so it's bad.
So of course the illiterate teeming millions crawl out of their bling piles and post illegible scrawls on the bathroom wall that IS... the SL general forum.
Dozens of misunderstanding, mis-learned, and misanthropic individuals hocked the proverbial loogie onto many a Linden in the last 48 hours, demanding a systematic and complete fix by yesterday, or By God, they were gonna tier down.
Nevermind that the forum regulars tried to explain what the issues were... they didn't care. They had netsex and thong contests to attend to. Their businesses were "losing money"...
Let's backtrack a bit here.
If your business is losing money in any other way, shape or form other than land tier, then you are DOING IT WRONG. SL has no inherent expenses. You don't need hourly employees for most things, so why are you paying them by the hour? Why are you losing money? Linden Labs is not responsible for your poor business acumen.
Anyways.
People were upset. Perhaps understandably so, but what struck the wrong chord in me was the absolute asshole, flippant attitude they presented their cases in. OMGWTFBBQ FIX IT OR I QUIT was the general tone of most of it. Worse yet, they got pissed when people told them to can it.
I saw so many threads of people, many apparently not hearing of such English wonders such as the period or capital letters, spouting off at things they simply didn't understand or want to grasp. It was a puke bucket full of verbage that should not have been uttered.
The last 48 hours really shined a big fucking spotlight on some of the morons that play this game. Yes, I'm talking to you. The ones that fail to realize that the Lindens are human beings, not demi-gods, they are not explicitly trying to fuck you over. They are doing their job, they love SL, and they try to be nice to the community.
Stop biting their heads off. Your netseks can wait. The future growth and prosperity of The Grid is more important than your bling, your petty relationships, and your casino habit.
That is my rant for the night... signing off.
LF
4 Comments:
"So of course the illiterate teeming millions crawl out of their bling piles and post illegible scrawls on the bathroom wall that IS... the SL general forum."
Good stuff... :-)
Ingrid
A bit bitter, but generally true. I can see where you're coming from. Of course, if they all quit, we don't have to listen to them anymore... Win Win situation to me...
"so, but what struck the wrong chord in me was the absolute asshole, flippant attitude they presented their cases in. OMGWTFBBQ FIX IT OR I QUIT was the general tone of most of it."
The customer is always right.
They could be your customers, too.
Could it be your own absolute asshole, flippant attitude in presenting your case that is preventing them from becoming your customers?
When the system works, they find everything to pick apart about it.
When the system goes down, they hold a "blame-broiling" festival, whine and complain, and generally... find anything else they can to pick apart about it.
And people on their lifetime memberships? They have no right to complain, period. I'm one of them, and if I found myself complaining about stuff like that I'd have to kick my own ass. :)
Lose-Lose.
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